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Community Member
April 15, 2026

change number to new number

  • April 15, 2026
  • 1 reply
  • 18 views

Want my old id mobile number but I don’t have the PAC anymore 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 16, 2026

    Hi ​@T Nhamo

     

    I’m sorry for the confusion I appreciate wanting to keep your old iD Mobile number.

     

    Just to clarify how this works:

    You can’t use a PAC to move a number internally within iD Mobile. A PAC is only used to transfer your number from iD Mobile to another network.

     

    📱 What this means for your situation

    • If your old iD Mobile number is no longer on an active account, it can’t be simply “restored” onto a new SIM
    • iD Mobile doesn’t support internal number transfers using PACs

    ✔️ Your options

    • If you want that old number back with iD Mobile, the only possible route is:
    • Upgrade the previous plan is the account is still active. 

    Otherwise:

    • You would need to set up a new number on a new plan


    ⚠️ Important note

    If the old account/number has already been closed for some time, it may no longer be recoverable.
     

    Owethu