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Question

Changing existing mobile provider to Idmobile but cant register with app

  • April 22, 2026
  • 3 replies
  • 11 views

Every time we put in Idmobile phone number, last name and date of birth it comes up with the message details do not match

3 replies

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • April 22, 2026

Hi ​@Clonzy7

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

-Anneline


  • New Contributor
  • July 19, 2026

I’m having this same issue could someone help please. 


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  • iD Mobile Employee
  • July 19, 2026

Hi ​@Jbradley122 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile M

The iD Mobile Team