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Community Member
April 22, 2026
Question

Changing existing mobile provider to Idmobile but cant register with app

  • April 22, 2026
  • 3 replies
  • 19 views

Every time we put in Idmobile phone number, last name and date of birth it comes up with the message details do not match

    3 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 22, 2026

    Hi ​@Clonzy7

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    -Anneline

    New Contributor
    July 19, 2026

    I’m having this same issue could someone help please. 

    iD Mobile Employee
    July 19, 2026

    Hi ​@Jbradley122 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.