Community Member

Question

Changing existing mobile provider to Idmobile but cant register with app

Every time we put in Idmobile phone number, last name and date of birth it comes up with the message details do not match

iD Mobile Employee

Hi @Clonzy7,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline

New Contributor

I’m having this same issue could someone help please.

iD Mobile Employee

Hi @Jbradley122

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies