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New Contributor
Joan29
New Contributor
June 23, 2026
Solved

Changing mobile numbers

  • June 23, 2026
  • 3 replies
  • 32 views

I have just activated my new ID mobile e-sim and have switched off and removed the previous O2 sim card following all the instructions from ID Mobile  on line, . However the number I insert in “My Number” won’t save and reverts to the number applied in the activation process. Is it too late now to change that number to one I was using with my previous O2 provider?

Best answer by Anneline M

Hi ​@Joan29, 

 

I can confirm that it is not too late to switch your number from your previous network provider to iD Mobile. 

 

You will need to request your PAC code from your previous network provider and provide us with your PAC code. We will then submit your port in request for you. 

 

Thanks, 

Anneline

 

 

3 replies

Anneline M
iD Mobile Employee
Anneline MAnswer
iD Mobile Employee
June 26, 2026

Hi ​@Joan29, 

 

I can confirm that it is not too late to switch your number from your previous network provider to iD Mobile. 

 

You will need to request your PAC code from your previous network provider and provide us with your PAC code. We will then submit your port in request for you. 

 

Thanks, 

Anneline

 

 

New Contributor
Joan29Author
New Contributor
June 26, 2026

Thanks very much and that’s very helpful

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
June 29, 2026

Hi ​@Joan29,

 

Glad we could assist, please do not hesitate to get back in touch if you require any further assistance in the future. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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