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Question

changing number

  • August 5, 2026
  • 7 replies
  • 40 views

I have my pac code from previous provider but it isnt accepted when i enter it. 

7 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • August 5, 2026

Pursue on main website, via CHAT- not here😋


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 6, 2026

Hi ​@Philip60,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M
The iD Mobile Social Media Team


  • New Contributor
  • August 8, 2026

Did they sort it? I'm having the same problem!


  • Author
  • New Contributor
  • August 8, 2026

Yes,all sorted.


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2026

Hi ​@lucymcgugan

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu


  • New Contributor
  • August 10, 2026

Im still waiting for a response, my provider is going to charge for additional days. 


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  • iD Mobile Employee
  • August 11, 2026

Hi ​@lucymcgugan.

 

Thank you for your post. I am sorry for the trouble this is causing you.

 

Can you please contact our Live Chat team directly via  https://www.idmobile.co.uk/live-chat along with your PAC code and number you want to keep.

 

Thanks,

Marquerita

The iD Mobile Team