Pursue on main website, via CHAT- not here😋

Hi ​@Philip60,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did they sort it? I'm having the same problem!

Yes,all sorted.

Hi ​@lucymcgugan, 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

Im still waiting for a response, my provider is going to charge for additional days. 

Hi ​@lucymcgugan.

Thank you for your post. I am sorry for the trouble this is causing you.

Can you please contact our Live Chat team directly via  https://www.idmobile.co.uk/live-chat along with your PAC code and number you want to keep.

Thanks,

Marquerita

The iD Mobile Team