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changing phone number within iD mobile

  • September 15, 2025
  • 4 replies
  • 270 views
D
New Contributor

Hoping for a bit of help.

I am just coming to the end of a 24 month contract with iD mobile, so I looked around and found a better (later phone at a cheaper monthly cost) new contract, still with iD, from Carphone warehouse which I have bought.

I now want to change my existing number to the SIM in the new contract phone but an struggling to see how this is done as a PAC is only used when changing numbers between network providers, whereas I am just wanting to transfer my number within iD.

Any help would be much appreciated.

Best answer by MZone

Wow. Thanks for the advice but that seems a really convoluted way of changing my number. 

Unfortunately most networks do not offer internal ports unless it’s moving from PAYG to contract or vice versa. Standard industry practice. Quite a simple process to do and can be done in a total of 4 working days if started on a Monday. 

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • September 15, 2025

    You will have to get another network PAYG SIM card and transfer the number you want to keep to that. The day after transfer you can then request another PAC from the new network and use it to transfer the number to your new iD contract. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New Contributor
    • Daveyboy5
    • Author
    • New Contributor
    • September 15, 2025

    Wow. Thanks for the advice but that seems a really convoluted way of changing my number. 

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • September 15, 2025

    Wow. Thanks for the advice but that seems a really convoluted way of changing my number. 

    Unfortunately most networks do not offer internal ports unless it’s moving from PAYG to contract or vice versa. Standard industry practice. Quite a simple process to do and can be done in a total of 4 working days if started on a Monday. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • September 17, 2025

      Hey there ​@Daveyboy5, we hope the kind advice from ​@MZone was able to help.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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