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changing temporsry number to own number fir wifi calling

  • August 19, 2025
  • 10 replies
  • 52 views

Recently updated phone and network however unable to change my temporary number on WiFi calling … help 

 

Best answer by Tyler C

Hey there ​@Madkay, resetting network settings doesn’t reset the device, it just resets your saved network settings, which can easily be re-added. It doesn’t delete or remove anything else.

 

Please try resetting your network settings and following the steps 1-6, as this may help push it through.

 

Thanks,

Tyler

10 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2025

Hey there ​@Madkay, I’m not sure you’d be able to update your number in Wi-Fi calling, as it should pick up your regular number. When you go into normal phone settings, is your phone number showing correctly?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 19, 2025

Thanks for your reply .. just checked and the device is showing the temporary number however when I call ppl it’s my own number? 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2025

Hey there ​@Madkay, what device do you have please?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 19, 2025

iPhone 13


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2025

Hey there ​@Madkay, please try the following:

 

1) Turn off iMessage (Settings > Apps >  Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 19, 2025

Hi Tyler thanks I’ve tried that and scared to reset device in case I lose everything 😥


  • Author
  • Active Contributor
  • August 19, 2025

For some reason when I change the number it will not allow me to save ???


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • August 19, 2025

Hey there ​@Madkay, resetting network settings doesn’t reset the device, it just resets your saved network settings, which can easily be re-added. It doesn’t delete or remove anything else.

 

Please try resetting your network settings and following the steps 1-6, as this may help push it through.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 19, 2025

Hi thanks Tyler it’s weird cos everywhere has updated with my number except on the this device setting which has the temporary number? 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 19, 2025

Sorry to hear that ​@Madkay. Did you try resetting network settings, and if so, has it fixed it, or still doing the same please?

 

Thanks,

Tyler