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changing temporsry number to own number fir wifi calling

Forum|Forum|1 year ago
August 19, 2025
10 replies
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Recently updated phone and network however unable to change my temporary number on WiFi calling … help

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Best answer by Tyler C

Hey there @Madkay, resetting network settings doesn’t reset the device, it just resets your saved network settings, which can easily be re-added. It doesn’t delete or remove anything else.

Please try resetting your network settings and following the steps 1-6, as this may help push it through.

Thanks,

Tyler

Tyler C

iD Mobile Employee

Hey there @Madkay, I’m not sure you’d be able to update your number in Wi-Fi calling, as it should pick up your regular number. When you go into normal phone settings, is your phone number showing correctly?

Thanks,

Tyler

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M

MadkayAuthor

Active Contributor

Thanks for your reply .. just checked and the device is showing the temporary number however when I call ppl it’s my own number?

Tyler C

iD Mobile Employee

Hey there @Madkay, what device do you have please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MadkayAuthor

Active Contributor

iPhone 13

Tyler C

iD Mobile Employee

Hey there @Madkay, please try the following:

1) Turn off iMessage (Settings > Apps > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MadkayAuthor

Active Contributor

Hi Tyler thanks I’ve tried that and scared to reset device in case I lose everything 😥

M

MadkayAuthor

Active Contributor

For some reason when I change the number it will not allow me to save ???

Tyler CAnswer

iD Mobile Employee

Hey there @Madkay, resetting network settings doesn’t reset the device, it just resets your saved network settings, which can easily be re-added. It doesn’t delete or remove anything else.

Please try resetting your network settings and following the steps 1-6, as this may help push it through.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MadkayAuthor

Active Contributor

Hi thanks Tyler it’s weird cos everywhere has updated with my number except on the this device setting which has the temporary number?

Tyler C

iD Mobile Employee

Sorry to hear that @Madkay. Did you try resetting network settings, and if so, has it fixed it, or still doing the same please?

Thanks,