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Dave Hawkins
Active Contributor
June 9, 2025
Solved

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  • June 9, 2025
  • 2 replies
  • 184 views

Hi, you sent an email asking that I change my pin. I followed the instructions to do so but receive no SMS (9 digit number). So cannot change my pin. 

My old mobile number ports over to iD today hence I tried to change my pin

 

    Best answer by Anika A

    Hi ​@Dave Hawkins 

     

    As your number is in the middle of transferring over to us, this could be the reason why you’re not receiving the OTP.

     

    We would recommend trying after your number has been ported across to us.

     

    For any further assistance, please let us know here.

     

    Anika

    2 replies

    iD Mobile Employee
    Anika AAnswer
    iD Mobile Employee
    June 9, 2025

    Hi ​@Dave Hawkins 

     

    As your number is in the middle of transferring over to us, this could be the reason why you’re not receiving the OTP.

     

    We would recommend trying after your number has been ported across to us.

     

    For any further assistance, please let us know here.

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Monika Mirzejewska
    New Contributor
    Monika Mirzejewska
    New Contributor
    January 7, 2026

    Hi I buy new phone and no can use discount code 10

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