Hi ​@Ian Gibbons ,

I’m sorry to hear you’re still waiting to get connected,  let’s figure this out together.
Once you’ve scanned the QR code and installed the eSIM, activation usually takes up to 24 hours, but in some cases it can be a little longer. If you’re still using your old O2 SIM, that suggests your number hasn’t fully switched yet. Here are a few things to check:

-Make sure the eSIM profile is active in your phone settings.
-Restart your device after installing the eSIM.
-If you requested a number transfer, it typically completes on the scheduled date (often the next working day).
 

If it’s been more than 24 hours and you’re still not connected, please get in touch via Live Chat, Socials (Facebook or Instagram), or email us at socialqueries@idmobile.co.uk with your details. We’d love the chance to get this sorted for you quickly.

Lamiya

Thanks for your quick response Lamiya

I haven’t moved my old number over to ID, I’m going to use the new number I was given when I signed up.

I can’t see anywhere in my settings that my eSIM profile is active? I thought that would only happen once I was connected?

I will have another look and also restart my device.

If no joy by tomorrow I will email you.

Many thanks 

Ian