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Question

contact customer service to request e-sim

  • April 20, 2026
  • 1 reply
  • 4 views
D
Community Member
  • DiB
  • Community Member

Not recieved e-sim so tried logging to app and need to receive sms to new number but of course have not got this as no esim. Need to contact customer services to request e-sim

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@DiB,


    I've just sent you a private message to help get this sorted

    .
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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