contact how do I speak to a human at ID

4 replies
638 views

I have been trying for hours. HOw do I Actually speak to someone at ID - - - - a real person?

Owethu M

iD Mobile Employee

Hi @SCranny,

Thank you for reaching out.

We’re sorry to hear that you’ve been having difficulty getting through to speak with an advisor and understand how frustrating this must be.

To speak to a real person at iD Mobile, you can use any of the following options:

Live Chat (recommended):

Visit the iD Mobile website or open the iD Mobile app
Select Help & Support
Choose Live Chat
Type “speak to an agent” or “human” to be transferred to an advisor

Social Media (DM support):

You can also message us directly on our official social media pages and an advisor will pick this up

We appreciate your patience and apologise for any inconvenience caused when trying to contact us.

Owethu

P

Pinetrees123

New Contributor

Human

P

Pinetrees123

New Contributor

I called on 3rd October to cancel a contract bought on 19th September. This was within my 14-day cooling-off window. I should not be charged a 30-day notice period. Why was £9 debited today?"

Hosai W

iD Mobile Employee

Hi @Pinetrees123

Thank you for reaching ut, please do accept my apologies for any inconvenience caused to you.

When an order is returned withing the cooling off period you are charged for the number of days the plan was active.

-Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.