Skip to main content
Community Member
Lennym85
Community Member
Oct 16, 2026 4:02 PM UTC

content lock adult

Content lock, I've disabled it, but still can't access apps, I've seen I need authority for my own account. Your chat doesn't work and no one answers the phone 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 17, 2026 2:23 PM UTC

    Hi ​@Lennym85,

     

    I'm sorry to hear you're still having trouble.

     

    If you've already turned Content Lock off and the apps are still blocked, please try the following:

    1. Restart your phone.
    2. Turn Mobile Data off and back on.
    3. Turn Airplane Mode on for 30 seconds, then turn it off.
    4. Clear your browser's cache and cookies if you're accessing the apps or websites through a browser.
    5. Try accessing the app while connected to Wi-Fi and then again on mobile data.
    6. Make sure any parental controls, screen time settings, or device-level content restrictions are switched off on the phone.

     

    Content Lock changes can sometimes take a little while to fully update across the network.

     

    If you've tried all of the above and the issue remains, please contact our Live Chat team so they can check whether Content Lock has been fully removed from the account: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement