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New Contributor
September 27, 2025
Question

Contract through Mobiles.co.uk - no transaction number

  • September 27, 2025
  • 10 replies
  • 136 views

I have a pac code but how do I find a transaction number? 

    10 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    Hi ​@Rachel Lane 

    This is a 9-digit number that can be found on the top right corner of your digital invoice, or on your 'Welcome To iD' email.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 27, 2025

    I don’t have that email. I have a dashboard where I can see my contact etc but did not receive a welcome email. It came through mobiles.co.uk so u only have an order number from them

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    You would still have a transaction number ​@Rachel Lane 

    Have you checked your junk/spam folders?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 27, 2025

    Definitely no welcome email! DD set up, other helpful emails but not that essential one 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    Thats very odd ​@Rachel Lane 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 28, 2025

    The email you need is titled “Welcome to iD. Let's get started” and comes from iD mobile, not mobiles.co.uk

    It states your contract details (including phone number) and the transaction number is at the bottom, where it says “Want to keep your old number?

    New Contributor
    September 28, 2025

    Thanks but I’ve not received  that email

    New Contributor
    September 28, 2025

    It could be in your spam folder … however, I’ve found somewhere else it’s listed … open the iD mobile app on your phone (install and log in if needed), then click on “plan” at the bottom. Expand “contract details” and the transaction number is listed there.

     

    Looks like you can also get to it through the iD mobile website, same place - which is possible the better way to look it up as you can do that on a PC/laptop and then type it into the app.

    New Contributor
    September 28, 2025

    No worries, the team have sorted it out for me!

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2025

    Hi ​@Rachel Lane,

    We have sent you a PM please get back to us there if you require further assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.