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New Contributor
Whereismytradeinmoney
New Contributor
August 6, 2025

Currys havent paid Samsung trade in promo

How long have people been waiting for the trade in promo payment to be paid.....I have tried contacting tradeuphelp@currys.co.uk and tradein@currys.co.uk and after multiple attempts to both haven't received a single reply.

20th June they received the phone, the main payment took a week or two but then nothing since.  I filled in the form for the promo so no reason why I shouldn't have received the additional payment.

    14 replies

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    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    December 19, 2025

    Hi ​@Jedm ,

     

    To get your trade-in matter resolved more quickly, I recommend visiting your nearest Currys store. The store team can assist with trade-in queries directly and will be able to provide immediate support regarding your promotional balance.

    Please bring any relevant details, such as your account information and trade-in confirmation, to help them process your request efficiently.


    Lamiya
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    missingtradeinpromo
    New Contributor
    September 8, 2026

    Given the number of people that have this issue I wonder if not paying promotion credit is a deliberate case of institutional fraud to not pay out and hope people don’t chase for months?  I submitted a trade in for a paltry £25 for my phone and £300 google promo.  Unsurprisingly £25 paid - no useful response to 7 emails to the tradeup help, the last one a week ago just said we’re checking with our back office - nothing since.  I called them 0370 111 6565 who said 2 payments we made including promotional credit but only one has landed in my account - so that was clearly not true.  Personally I will NEVER buy anything from Currys and am starting small claims proceedings while encouraging Martin Lewis to investigate Currys - pls email martinlewis@itv.com with your stories of Currys not paying your promo credit.

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    September 8, 2026

    Hi ​@missingtradeinpromo,

    Thank you for reaching out to us, please do accept my apologies for the inconvenience caused to you in relation to the trade in.

    Please do contact Currys in relation to this as this is an offer which is done by them.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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