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SS45
New Contributor
September 19, 2025
Solved

De-Activating Voicemail

  • September 19, 2025
  • 5 replies
  • 566 views

Hi, I want to completely de-activate my voicemail (personal phone used for work and don’t want to have people able to leave messages). I have turned off voicemail on my iPhone, but still get messages, I haven’t activated the voicemail which it keeps asking me to as I don’t want it, yet people still seem to be able to leave message.

I can’t actually find a way to get hold of ID (and speak to a human) to help me sort this out)

    Best answer by WelshPaul

    Have you turned off the voicemail service using the following steps?

    -To turn off voicemail, simply log in to your iD app or log in to my account area and select 'services', then toggle voicemail 'off'.

     

    iPhones also have their own built in Voicemail called “Live Voicemail”. You need to disable this too!

    5 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    September 19, 2025

    Have you turned off the voicemail service using the following steps?

    -To turn off voicemail, simply log in to your iD app or log in to my account area and select 'services', then toggle voicemail 'off'.

     

    iPhones also have their own built in Voicemail called “Live Voicemail”. You need to disable this too!

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      SS45Author
      New Contributor
      September 19, 2025

      Thank you so much, no idea why finding that had to be so hard! Hopefully that will now work (it’s off on my phone and now off on ID so hopefully all is good)

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      September 19, 2025

      Hi there ​@SS45, have you turned off voicemail via the iD Mobile app/website?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      SS45Author
      New Contributor
      September 19, 2025

      Yes I turned it off on the app.

      Tom
      iD Mobile Employee
      Tom
      iD Mobile Employee
      September 21, 2025

      Hi ​@SS45 

       

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

       

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

       

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

       

      We’ll see you there. 

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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