De-Activating Voicemail | iD Mobile Community
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De-Activating Voicemail

  • September 19, 2025
  • 5 replies
  • 82 views

Hi, I want to completely de-activate my voicemail (personal phone used for work and don’t want to have people able to leave messages). I have turned off voicemail on my iPhone, but still get messages, I haven’t activated the voicemail which it keeps asking me to as I don’t want it, yet people still seem to be able to leave message.

I can’t actually find a way to get hold of ID (and speak to a human) to help me sort this out)

Best answer by WelshPaul

Have you turned off the voicemail service using the following steps?

-To turn off voicemail, simply log in to your iD app or log in to my account area and select 'services', then toggle voicemail 'off'.

 

iPhones also have their own built in Voicemail called “Live Voicemail”. You need to disable this too!

5 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • September 19, 2025

Have you turned off the voicemail service using the following steps?

-To turn off voicemail, simply log in to your iD app or log in to my account area and select 'services', then toggle voicemail 'off'.

 

iPhones also have their own built in Voicemail called “Live Voicemail”. You need to disable this too!


  • Author
  • New Contributor
  • September 19, 2025

Thank you so much, no idea why finding that had to be so hard! Hopefully that will now work (it’s off on my phone and now off on ID so hopefully all is good)


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 19, 2025

Hi there ​@SS45, have you turned off voicemail via the iD Mobile app/website?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 19, 2025

Yes I turned it off on the app.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 21, 2025

Hi ​@SS45 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom