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Helpful Contributor
April 12, 2026
Solved

de register account online

  • April 12, 2026
  • 6 replies
  • 48 views

How do I deregister my account online trying to make 2 phone numbers work on the app havings problem with 2 numbers on app

    Best answer by Hosai W

    Hi ​@Hedges,

    I hope that this is now resolved and that you can access the app.

    Thanks,
    Hosai

    6 replies

    iD Mobile Employee
    April 12, 2026

    Hi ​@Hedges 

     

    Thank you for getting in touch.

     

    If you’re trying to remove a number from your online account (deregister it), you can do this by logging into the iD Mobile app or online account and managing your linked numbers. However, please note that an account itself cannot usually be fully “deregistered” while it is still active   instead, individual numbers can be removed or managed within the account settings.

    With regards to having two numbers on the app, you should be able to switch between them, but only one number can be actively viewed at a time. If you’re having issues getting both to work, it may help to:
    • Log out and back into the app
    • Remove the app and reinstall it
    • Ensure both numbers are fully registered under the same login email

     

    If the issue continues, please get in touch with us via private message or live chat https://www.idmobile.co.uk/live-chat

     

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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    HedgesAuthor
    Helpful Contributor
    April 12, 2026

    Thanks but I don't  understand a lot of that ..but Deleted the app several times and deleted Each number put it back.

    Yes I understand that I should be able to look at each number individually one at a time.

    BUT this is  where it goes wrong.

    I look at main number..…

    Then go down to next number IT WON'T HAVE THE GREEN DOT in it active.... Touch it and its  ...dead 

    Only way to view it is to delete first one the the one that's left is active  then?

    I know it's crazy giving up trying now I'm just annoying everyone sorry 

    I worry Idmobile must wonder what on earth I'm doing with the account   so I stop now I think

    HedgesAuthor
    Helpful Contributor
    April 12, 2026

    How do I check BOTH numbers are registered binder the same e mail please as idmobile didn't recognise bt mail when I signed up then managed to change it back eventually 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 12, 2026

    Hi ​@Hedges,

    I do see that we are in a private conversation we will assist you further there.

    Thanks
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    HedgesAuthor
    Helpful Contributor
    April 12, 2026

    Thank you I'll wait for private message then

    Tery

    Hosai W
    iD Mobile Employee
    Hosai WAnswer
    iD Mobile Employee
    April 13, 2026

    Hi ​@Hedges,

    I hope that this is now resolved and that you can access the app.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.