declined contract with carphone warehouse

14 replies
783 views

Hello,

I am currently on a Sim only deal with O2 on my iPhone 11. I am looking to upgrade and went into Carphone warehouse to try and buy the iPhone 16 with a ID mobile contact. I was declined in store as I failed the credit check.

I was unsure whether or not my details were put in wrong as I’ve never been denied credit. I did a credit credit myself which showed excellent on the score.

I have never been in debt or have any reason to have a bad credit score. I have never missed any payments with O2 or any other direct debt.

I tried to order the phone and set up the contract through Carphone warehouse online and again it failed the credit check with ID but they did not provide a reason why.

I am just wondering if this matter can be resolved somehow? I would really like a contact with ID and get a new phone.

thank you

Show previous replies

Gemma M

iD Mobile Employee

Hi @simmobb2,

Thanks for sharing this with us. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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S

simmobb2

Active Contributor

Your suggested route to a resolution is simply untrue. live-chat says they can’t explain or intervene?

Gemma M

iD Mobile Employee

Hi @simmobb2,

I appreciate this may be frustrating, and I'd like to clarify.

Our Live Chat team can view any notes on the application to see whether a reason was provided for the decline. However, they cannot override or change the outcome of a credit decision.

If no specific reason has been provided on the application notes, they won't be able to give any further information beyond what has already been advised. In cases where an application has been declined, the only guidance we're able to provide is to wait before applying again, typically between 30 and 90 days.

I understand this may not be the outcome you were hoping for, but neither Live Chat nor our social media team can amend the result of a credit assessment.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.