Hello, 

I am currently on a Sim only deal with O2 on my iPhone 11. I am looking to upgrade and went into Carphone warehouse to try and buy the iPhone 16 with a ID mobile contact. I was declined in store as I failed the credit check. 
 

I was unsure whether or not my details were put in wrong as I’ve never been denied credit. I did a credit credit myself which showed excellent on the score. 
 

I have never been in debt or have any reason to have a bad credit score. I have never missed any payments with O2 or any other direct debt. 
 

I tried to order the phone and set up the contract through Carphone warehouse online and again it failed the credit check with ID but they did not provide a reason why.
 

I am just wondering if this matter can be resolved somehow? I would really like a contact with ID and get a new phone. 
 

thank you