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Community Member
Caoimhe0111
Community Member
April 28, 2026
Question

DEFAULT needs settled urgently

I’ve settled a default and urgently need my credit file updated as it’s affecting a mortgage application. I’ve tried live chat and complaints but haven’t received help. Can someone from the credit reporting team assist? Urgent

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 28, 2026

    Hi ​@Caoimhe0111,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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