Delay in Porting existing number

Forum|Forum|10 months ago
October 15, 2025
2 replies
368 views

Hi,

My switch was scheduled for 13/10/25, it hasn’t happened

I know that there can be delays but today is the last day in the billing cycle with my current provider, and was expecting the switch to iD of my existing number to have happened and my current provider account closed. I am now running 2 mobiles!

The iD account and DD have been fully set up. iD SIM inserted into new phone but my existing phone number has not been switched - frustrated

I have got nowhere trying to contact iD Customer Services, the Chatbot tells me I am being transferred to an agent but nothing happens.

Help appreciated

Best answer by Isa M

Hi @GP25 ,

I am so sorry that your number transfer delayed. If your ID mobile sim card is working with the temporary number that means that the number transfer was not initiated or is open and needs to be processed. If you are having difficulty contacting our live chat team please get in touch via our Socials (Facebook or Instagram), or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.

-Isa🎀

I

Isa MAnswer

iD Mobile Employee

Hi @GP25 ,

I am so sorry that your number transfer delayed. If your ID mobile sim card is working with the temporary number that means that the number transfer was not initiated or is open and needs to be processed. If you are having difficulty contacting our live chat team please get in touch via our Socials (Facebook or Instagram), or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.

-Isa🎀

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G

GP25Author

New Contributor

Hi Isa,

Thank you.

email on its way 😊