Community Member

delay in processing

1 reply
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My order was delayed twice in prossesing got an email saying it was being processed then later on got a delay in processing email again so was wondering why

Gemma M

iD Mobile Employee

Hi @Mimic21,

I'm sorry to hear that your order has been delayed, especially after receiving an email to say it was being processed and then a further delay notification.

As we're unable to view order details from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can check the status of the order and explain the reason for the delay.

You can contact them here: https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience and appreciate your patience while the order is being processed.

Regards,

Gemma M
The iD Mobile Social Media Team

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