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Question

deleting price cap

  • July 4, 2026
  • 1 reply
  • 7 views

I want to know how to delete the £50 price cap on my plan. I'm paying monthly for my son's phone and I don't want to pay extra. I want to delete the extra price cap and set it to zero. I've tried finding this information and I've tried contacting Customer Services but it's been impossible.

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 6, 2026

Hi ​@DoritosAndLemonade,

 

To set your iD Mobile bill cap to £0.00, log in to the iD Mobile App or your My Account Online portal. Navigate to the "Bills" section, select "Manage bill cap," drag the slider or type £0.00 into the field, and tap "Save" to instantly prevent any out-of-plan charges. Keep in mind that setting your cap to £0.00 will block all usage not included in your monthly allowance, such as international calls, picture messages (MMS), and exceeding your data limit.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team