Solved

Details not recognised?

9 months ago
June 12, 2024
28 replies
469 views

Haddie64
Active Contributor
6 replies

I have been trying to set up the new app on my phone but keep getting told my details don't match your records. Please advise how to sort this.

Thanks

Dave

Best answer by Matthew T

Haddie64 wrote:

318 is my regular number and I am using the email that you are sending my bills to.

DDHadgraft@iclioud.com.

The other number set up recently 841 is intended for temporary use. This is the only number that is visible on the app

Sounds like you may be using a different email for the two different numbers @Haddie64, which is why you are getting the error as it’s already registered. If you have any other email addresses, I’d recommend checking which we sent the 6 digit verification code too when setting up the account. Thanks!

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