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e sim

  • June 25, 2026
  • 1 reply
  • 3 views
I
Community Member

Hi, 

I’ve just ordered my sim only, but I haven’t got any code for e-sim. Could you please help me with that :)

Also I’ve created this account but I can’t add my number because I don’t know this number. 
 

Thank you,

Izabela 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 26, 2026

     Hi ​@Izabelka9208,

     

    I am so sorry to hear of the issues that you are facing, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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