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Question

error message when trying to transfer old number

  • October 21, 2025
  • 1 reply
  • 65 views
S
Community Member

Good morning. I have been trying for 2 days now to transfer my old number to my new ID mobile. I have filled out the online form when selecting switch to ID. All mobile numbers, PAC codes are correct. When trying to proceed, it always states that something has gone wrong. Been trying to contact ID via live chat, but keep being timed out.

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • October 21, 2025

    Hi ​@Srossi00 

     

    Sorry to hear you’re having difficulty transferring your number to iD Mobile. We’re here to help and can assist you with this.

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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