Skip to main content
Question

eSIM

  • May 15, 2026
  • 1 reply
  • 10 views
A
Community Member

I’m using lebara network and I wanted to switch to id. 
I wanted to keep the same number so I submitted PaCK 

and then as I ordered I received an e-sim through email but when I download the eSIM it’s not getting registered as it is saying that contact  network provider. 
also I received another email staying that my pack details in that I saw they gave me new number 

I requested you to plz give me my old number and if possible can I get physical sim

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Michael Z
    • iD Mobile Employee
    • May 15, 2026

     Hi ​@Ankitmatey 

     

    You can get a replacement physical SIM card for you. You can contact our live chat team on Live Chat at https://www.idmobile.co.uk/live-chat or by phone on 0800 049 2376, and they will assist you.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement