eSIM

Forum|Forum|3 months ago
May 15, 2026
3 replies
31 views

I’m using lebara network and I wanted to switch to id.
I wanted to keep the same number so I submitted PaCK

and then as I ordered I received an e-sim through email but when I download the eSIM it’s not getting registered as it is saying that contact network provider.
also I received another email staying that my pack details in that I saw they gave me new number

I requested you to plz give me my old number and if possible can I get physical sim

M

Michael Z

iD Mobile Employee

Hi @Ankitmatey

You can get a replacement physical SIM card for you. You can contact our live chat team on Live Chat at https://www.idmobile.co.uk/live-chat or by phone on 0800 049 2376, and they will assist you.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Shareen Auckbarallee

New Contributor

I am having similar issues, when I tried to use the QR code for the eSim, its saying contact provider, when I am requesting a replacement, it is asking for a code sent by text which never arrives. I have now tried for several hours to resolve this

Owethu M

iD Mobile Employee

Hi @Shareen Auckbarallee,

Thank you for reaching out.

I do apologise that you are facing the same issue. Please note that you will need to contact us via Live Chat or send us a direct message through our social media channels, and a member of the team will be happy to assist.

Owethu

eSIM

3 replies

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