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Community Member
September 4, 2026

Esim

  • September 4, 2026
  • 1 reply
  • 7 views

Hi I got my eSIM and I accidentally went off the screen and now it won’t activate for me 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2026

    Hi ​@Ibra

     

    Thank you for reaching out, and I'm sorry to hear that you've accidentally left the eSIM activation screen and are now unable to activate your eSIM. I understand how frustrating this must be.

     

    Please contact us via Live Chat so our team can complete the necessary security checks, check the status of your eSIM and assist you with getting it activated.

     

    We apologise for the inconvenience and appreciate your patience while we help get your service working.

     

    Owethu