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esim help pleease.

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Hiya I bought an eSIM and have activate but not yet received the set up code?

M

Marquerita TAnswer

iD Mobile Employee

Hi @Ftay20.

Thank you for your post. I am sorry you’ve not received your eSIM email after 48 hours.

Please contact us directly so we can check your account and arrange for a new eSIM to be issued for you.

You can reach us via live chat at https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

Zandile M

iD Mobile Employee

Hi @Ftay20

Thanks for getting in touch.

If you've purchased and activated your eSIM but haven't received the setup code yet, please check your email inbox, including your junk/spam folder, as the eSIM QR code and activation details are usually sent there.

If you still haven't received the setup code, please let us know and we'll be happy to investigate this further for you.

Thank you,

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

F

Ftay20Author

New Contributor

Hiya I still haven’t received an email with my eSIM it’s been about 48 hours now

M

Marquerita TAnswer

iD Mobile Employee

Hi @Ftay20.

Thank you for your post. I am sorry you’ve not received your eSIM email after 48 hours.

Please contact us directly so we can check your account and arrange for a new eSIM to be issued for you.

You can reach us via live chat at https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

esim help pleease.

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