esim not activating , no service

1 reply
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I received an email saying my eSIM is activated (I transferred from one phone company to this, with the same phone number) but I still have no service and can’t login to my account.

Gemma M

iD Mobile Employee

Hi @sara_uggetti,

I'm sorry to hear that your eSIM shows as activated but you're still unable to access your service or your account.

Please contact our Live Chat team so they can check the status of the eSIM activation and the number transfer, and investigate why you're unable to access your account.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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