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New Contributor
August 6, 2026
Question

eSIM not downloaded or visible

  • August 6, 2026
  • 1 reply
  • 9 views

I paid for an eSIM deal and hit the download button but it did not appear in settings-mobile services- sims. I can’t re download as the link is no longer valid. 
How do I solve this and activate my phone. It’s an iPhone 13 with recent iOS. 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2026

    Hi ​@JohnL987,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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