eSIM not downloaded or visible

1 reply
18 views

I paid for an eSIM deal and hit the download button but it did not appear in settings-mobile services- sims. I can’t re download as the link is no longer valid.
How do I solve this and activate my phone. It’s an iPhone 13 with recent iOS.

Gemma M

iD Mobile Employee

Hi @JohnL987,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.