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New Contributor
August 6, 2026
Question

eSIM not downloaded or visible!

  • August 6, 2026
  • 3 replies
  • 10 views

I paid for an eSIM deal and hit the download button but it did not appear in settings-mobile services- sims. I can’t re download as the link is no longer valid. This was many hours ago. 
How do I solve this and activate my phone. It’s an iPhone 13 with recent iOS. 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2026

     Hi ​@JohnL987,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JohnL987Author
    New Contributor
    August 6, 2026

    Will do. Thank you. 

    iD Mobile Employee
    August 9, 2026

    Hi ​@JohnL987.

     

    Thank you for your cooperation. Please do not hesitate to let us know if you need any further advice.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.