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Question

eSIM not downloaded or visible!

  • August 6, 2026
  • 2 replies
  • 4 views

I paid for an eSIM deal and hit the download button but it did not appear in settings-mobile services- sims. I can’t re download as the link is no longer valid. This was many hours ago. 
How do I solve this and activate my phone. It’s an iPhone 13 with recent iOS. 

2 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • August 6, 2026

 Hi ​@JohnL987,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team


  • Author
  • New Contributor
  • August 6, 2026

Will do. Thank you.