esim not working or account

Forum|Forum|3 days ago
September 8, 2026
1 reply
18 views

I bought a new eSIM from here and transferred my old number over with pac code, when I received the qr code for eSIM I activated it then got an email of my plan which stated a brand new number, my old company have now stopped as the pac has been transferred today but now my id service has not started yet, when I go to log in it’s saying my number is incorrect so I tried using the id number and it is sending a code to that number but I am not receiving anything

Owethu M

iD Mobile Employee

Hi @Pariscommins,

Thank you for reaching out, and I'm very sorry for the confusion and inconvenience this situation has caused. I understand how concerning this must be, especially as your previous provider has now disconnected your old service following the PAC transfer.

As the PAC transfer has completed but you're unable to access your iD Mobile account or receive the verification code, we'll need to check the status of your number transfer and eSIM activation.

Please contact us via Live Chat so our team can complete the necessary security checks, review the account and eSIM status, and assist you with getting the correct number and service activated.

We apologise again for the inconvenience and appreciate your patience while we work to get your service connected.

Owethu