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Question

esim QR code not arrived

  • December 8, 2025
  • 2 replies
  • 119 views
C
Community Member

I purchased a id mobile contract and phone with mobiles.co.uk 5 days ago.  The phone arrived the next day but I haven't received an email with QR code for the eSIM.  ID customer services and complaints team directed me to mobiles.co.uk, mobiles.co.uk directed me to id mobile. Neither have helped.

 

I cannot access my account as it sends a welcome text to the new number which is not set up so I have no access to.  

 

How do I remedy or do I just cancel the contract and send back within my 14 day cooling off period? 

 

I look forward to any direction that may help me sort this.

 

Thanks

.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • December 10, 2025

    Maybe tell mobiles.co.uk you want to end your phone contract, in your cooling off period, which might make mobiles.co.uk help.

    Otherwise, just cancel in the cooling off period, which might be less hassle.

    Good luck, ​@Customer121.

    Forum member (non-iD).
    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • December 10, 2025

    Hi ​@Customer121 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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