Community Member

eSim QR code received - have tried all past advice in threads

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I have the same issue as others on this forum. Switched to iD mobile SIM only contract. Requested old number says with me via PAC code. Switch happening today. Service lost from previous provider. No email received containing my eSim QR code to get me back online. Please advise. Have checked junk and spam as per previous advise threads. Have also restarted phone multiple times. Thanks

Gemma M

iD Mobile Employee

Hi @BrownCowWales11,

I am so sorry to hear that you have not yet received your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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