Community Member

esim reactivation on a new phone

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I have recently got a new phone. On my last phone I had only the eSIM which I was not able to transfer to this one. I can’t request a new code to activate another eSIM as it is asking me to verify with my number {REMOVED} but neither phone has an active working sim. Please could you resend an eSIM activation to my email as I am still paying a standing order for the contract

Owethu M

iD Mobile Employee

Hi @EJ808,

Thank you for getting in touch, and I’m sorry to hear that you’re having difficulty transferring your eSIM to your new phone. I understand how frustrating this must be, particularly as neither of your phones currently has an active SIM and you’re still paying for your contract.

Unfortunately, if you no longer have access to your previous eSIM, you won’t be able to complete the verification process through the iD Mobile app, as it requires access to your mobile number.

To resolve this, please contact our Live Chat team and request a replacement eSIM. They’ll be able to complete the necessary security checks and assist you with issuing a new eSIM activation code.

You can access Live Chat here: https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience and appreciate your patience. We hope to get your service working on your new phone as soon as possible.

Owethu