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New Contributor
Alijoy
New Contributor
Oct 7, 2026 1:12 PM UTC
Question

esim to physical sim

Ive recieved my new phone with esim but if I activate esim will I be able to activate physical sim but after receiving physical sim I want to cancel esim

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 9, 2026 12:06 PM UTC

    Hi ​@Alijoy,

     

    Yes, that's correct.

     

    You can activate the eSIM now and use your service as normal. When you later receive and activate a replacement physical SIM, the physical SIM will take over the service and the eSIM will automatically be deactivated.

     

    So the process would be:

    1. Activate and use the eSIM.
    2. Receive the physical SIM.
    3. Activate the physical SIM.
    4. The eSIM will be cancelled automatically once the physical SIM becomes active.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AlijoyAuthor
    New Contributor
    Oct 12, 2026 4:24 PM UTC

    Thanks 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 13, 2026 4:53 PM UTC

    Hi ​@Alijoy,

     

    No problem at all. I'm glad we could help.

     

    If you need anything else, just let us know.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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