first time account holder and it wont send me a one time pascoee for the app

3 replies
20 views

I’m trying to make an account on the app, I have entered the email address, password etc several time but when trying to receive the OTP, it never arrives. I’ve waited 24 hours, requested a new one several time for it to fail! It’s extremely frustrating

Hosai W

iD Mobile Employee

Hi @LH22

Thank you for reaching out to us, please confirm if you have the iD Mobile sim in the handset to receive the OTP?

Thanks,
Hosai

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L

LH22Author

New Contributor

Manage to sort it by using a different email address, some reason it wouldn’t use the one I sign my phone contract with

Gemma M

iD Mobile Employee

Hi @LH22,

That’s great to hear. We’re glad you were able to get it sorted, even if it meant using a different email address.

It sounds like there may have been an issue with the original email address linked to the registration process, but the important thing is that you’re now able to access the account.

If you need any further assistance, please don’t hesitate to get in touch.

Regards,

Gemma M
The iD Mobile Social Media Team

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