Skip to main content
Community Member
Freedom99
Community Member
August 13, 2025
Solved

For a phone and sim contract, will it start on the day if purchase, the day it is shipped or the day it is delivered?

  • August 13, 2025
  • 2 replies
  • 185 views

I am looking to get a new phone and sim, and the one I am looking at says it is available on 9th September. 
 

if I was to order today, would the contract start from the 9th when I am assuming it will be shipped? Or today as the first payment is taken?

    This topic has been closed for replies.
    Best answer by WelshPaul

    Activation happens upon dispatch.

    2 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 13, 2025

    Activation happens upon dispatch.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    August 14, 2025

    Hi ​@Freedom99  welcome to iD!

    As ​@WelshPaul  has advised, your plan will be active from when it is dispatched from our warehouse.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement