Hi ​@Lm91,

To claim your free earbuds, you'll need to check the promotional information that accompanied your upgrade on our website. You can also visit the Offers & Promotions section, where you'll find details of any eligible rewards and instructions on how to redeem them.

Please note that most free gift promotions are redeemed directly through the manufacturer's or promotional partner's claim website, rather than through iD Mobile.

Regards,

Jeryka

The iD Mobile Team