Community Member

Frustrating

1 reply
18 views

Well this hasnt been a good start to iD!

Ordered my phone on the 21st and my phone still is not working. My phone did not come with SIM, went to Currys last week gave the person my details and my plan but the SIM does not work! It is not activated, you cant get hold of anyone from this lot, customer shuts at 6pm but I am doing 12 hour shifts!

This just is impossible ! I have been charged twice but not used the phone once but still paying for my Tesco contract to maintain contact! I have a special number I need to PAC but havent got that far yet

M

Marquerita T

iD Mobile Employee

Hi @Craig Kelly.

Thank you for your post. I'm really sorry to hear about this start with us; this is far from the experience we want for you, especially given how hard it's been to find a moment to sort it out around your shifts.

Please could you contact us directly via https://www.idmobile.co.uk/live-chat so our team can get your SIM activated and process your number transfer for you.

In the meantime, you can also try activating the SIM yourself via https://www.idmobile.co.uk/yoursim, which may get you up and running sooner.

We'll also look into the double charge once we hear from you. Thank you for your patience, and I'm sorry for the frustration this has caused.

Thanks,

Marquerita

The iD Mobile Team

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