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Community Member
Oct 23, 2026 2:28 PM UTC
Question

getting text from three

Hi signed up to id mobile yesterday and today I have received texts from three asking for my home address, I know if mobile use the three network but my contract is with id mobile

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Oct 26, 2026 11:44 AM UTC

    Hi ​@Nbowyer98,

     

    Thanks for making us aware of this.

     

    As your contract is with iD Mobile, we wouldn't ask you to provide personal information such as your home address via an unexpected text message. From what you've described, this sounds like it could be a scam or phishing message.

     

    We'd recommend:

    • Not responding to the text.
    • Not clicking any links contained within the message.
    • Blocking the sender.
    • Reporting the message as spam through your phone if possible.

     

    If you're ever unsure whether a message is genuine, it's always safest to ignore it and contact the company directly through their official channels.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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