Have rejoined iD mobile a few days ago but SIM card doesn't seem to be working.

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Have rejoined iD mobile a few days ago but SIM card doesn't seem to be working. Tried in different handsets and no signal appears even though there is a signal with another SIM card on the same carrier network when put in the same phone. Have tried activiating the sim by putting the 8944xxxx number into the website but it replies with "there ha been an error"

Gemma M

iD Mobile Employee

Hi @cralster,

I'm sorry to hear you're having trouble getting your SIM working.

As you've already tested the SIM in different handsets and are receiving an error when trying to activate it online, we'd recommend contacting our Live Chat team so they can check the SIM status and make sure it has been activated correctly on the account.

You can contact them here: https://www.idmobile.co.uk/live-chat

They'll be able to investigate the activation issue and advise on the next steps.

Regards,

Gemma M
The iD Mobile Social Media Team

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