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June 17, 2025

Havent received start up text

  • June 17, 2025
  • 2 replies
  • 26 views

I’ve transferred my number over, which should be happening today.

I have set up the app but it keeps trying to send me texts, which I’m not getting. 
 

I am also unable to set up my eSIM using the qr code manual info (no confirmation code) and the phone says there’s an error and to contact my provider.

I have restarted my phone multiple times.

 

please can you advise?

    This topic has been closed for replies.

    2 replies

    iD Mobile Employee
    June 18, 2025

    Hi ​@charbf2025 

     

    We’re sorry to hear this.

     

    Have you tried resetting your network settings?

     

    Anika

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    iD Mobile Employee
    July 28, 2026

    Hi ​@charbf2025 

     

    Has the issue been resolved?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.