having issues with your app

1 reply
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Hi,
I have taken your new sim card deal. sim hasnt arrived, but i have downloaded your app and registered to it. it asks me to key your telephone number. i have received ID new phone number via email. so i keyed that in and its sending a message to that sim to key the code in. I cant do that yet. how do i go about keeping my same number, i have the pac code and its not giving me any options on your app to do this. i need to stay on my current number and not the new number you are providing me.

Thanks

M

Marquerita T

iD Mobile Employee

Hi @Imran Rafiq.

Can you please contact us directly via https://www.idmobile.co.uk/live-chat, our team would be able to manually transfer your mobile number over to us.

Thanks,

Marquerita

The iD Mobile Team

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