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JACKO3663
Community Member
January 7, 2026

hello have beenwith nearly a konth and still havent recived my esim card

Ihave been woth you now nearly a month amd still dont havey esim card  and i tryed to switch and now i kept my pld number and it switched my phone is just saying emergency calls only 

    1 reply

    Zubeida H
    iD Mobile Employee
    Zubeida H
    iD Mobile Employee
    January 9, 2026

     

    Hi ​@JACKO3663 

     

     

    Can you check these steps please? 

     

    iPhone

    1. Settings → Cellular (or Mobile Data)
    1. Tap your eSIM plan
    1. Make sure:

    Turn On This Line is enabled

    Cellular Data is set to this eSIM (if you’re using it for data)

    Android

    1. Settings → Network & Internet → SIMs
    1. Select your eSIM
    1. Ensure:

    Use SIM is ON

    Mobile data is enabled.

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