help! esim not been sent! | iD Mobile Community
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Question

help! esim not been sent!

  • October 29, 2025
  • 6 replies
  • 40 views

I have just taken out a new contract woth id and requested to keep same number with esim... but havent been sent a esim?

6 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 29, 2025

Orders can take 24 hours to be processed. 


  • Author
  • New Contributor
  • October 29, 2025

Thanks for reply but it was ordered on sat and arrived on monday!


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 29, 2025

ordered on sat and arrived on monday!

So you have received it then?!?


  • Author
  • New Contributor
  • October 29, 2025

I recieved the phone but no code for esim? 


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • October 29, 2025

You should have received an email. Check your inbox at the email address you provided to iD Mobile and also the spam folder. 


  • Author
  • New Contributor
  • October 29, 2025

Yea have been having a good look through emails and spam... have emails confirmation of order etc but nothing about esim?