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Question

help! esim not been sent!

  • October 29, 2025
  • 6 replies
  • 67 views
T
New Contributor

I have just taken out a new contract woth id and requested to keep same number with esim... but havent been sent a esim?

    6 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • October 29, 2025

    Orders can take 24 hours to be processed. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Traceylmartin
    • Author
    • New Contributor
    • October 29, 2025

    Thanks for reply but it was ordered on sat and arrived on monday!

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • October 29, 2025

    ordered on sat and arrived on monday!

    So you have received it then?!?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Traceylmartin
    • Author
    • New Contributor
    • October 29, 2025

    I recieved the phone but no code for esim? 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • October 29, 2025

    You should have received an email. Check your inbox at the email address you provided to iD Mobile and also the spam folder. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Traceylmartin
    • Author
    • New Contributor
    • October 29, 2025

    Yea have been having a good look through emails and spam... have emails confirmation of order etc but nothing about esim?

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