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Community Member
cobi80
Community Member
April 25, 2026
Question

HELP FROM ID NEEDED NEW CONTRACT BUT NO SIM SENT WITH PHONE

HELP FROM ID NEEDED NEW CONTRACT BUT NO SIM SENT WITH PHONE

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 27, 2026

    Hi ​@cobi80, 

     

    Thank you for getting in touch.

     

    I’m sorry to hear that you have not received the SIM card with your order.

     

    We can arrange a replacement SIM for you, which will be delivered within 2–3 working days. Alternatively, you can collect a replacement SIM free of charge from your nearest Currys store at your convenience.

     

     

    If you would like us to send you one via post, please click on the link: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks

     

    Owethu

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