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Community Member
cobi80
Community Member
Apr 25, 2026 9:01 AM UTC
Question

HELP FROM ID NEEDED NEW CONTRACT BUT NO SIM SENT WITH PHONE

HELP FROM ID NEEDED NEW CONTRACT BUT NO SIM SENT WITH PHONE

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Apr 27, 2026 10:58 AM UTC

    Hi ​@cobi80, 

     

    Thank you for getting in touch.

     

    I’m sorry to hear that you have not received the SIM card with your order.

     

    We can arrange a replacement SIM for you, which will be delivered within 2–3 working days. Alternatively, you can collect a replacement SIM free of charge from your nearest Currys store at your convenience.

     

     

    If you would like us to send you one via post, please click on the link: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks

     

    Owethu

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