Help - I cannot use the phone unless connected to internet.

Forum|Forum|1 month ago
July 14, 2026
2 replies
15 views

Hi I have just joined ID for phone and plan. I cannot access anything unless I’m connected to the internet. So maps, banking apps, emails, whatsapp even my id mobile ap on the phone. I have turned on bluetooth and turned phone on and off etc.

Please advise

Geluk

Silver Contributor

Items listed are only available when connected to the internet via your 4G/5G signal or wifi when at home😃

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Gemma M

iD Mobile Employee

Hi @Monkey123,

I'm really sorry to hear you're experiencing issues with your services since joining iD Mobile. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Help - I cannot use the phone unless connected to internet.

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