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Question

Help - I cannot use the phone unless connected to internet.

  • July 14, 2026
  • 2 replies
  • 9 views
M
Community Member

Hi I have just joined ID for phone and plan.  I cannot access anything unless I’m connected to the internet.  So maps, banking apps, emails, whatsapp even my id mobile ap on the phone.  I have turned on bluetooth and turned phone on and off etc.

 

Please advise

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • July 14, 2026

    Items listed are only available when connected to the internet via your 4G/5G signal or wifi when at home😃

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 15, 2026

    Hi ​@Monkey123,

     

    I'm really sorry to hear you're experiencing issues with your services since joining iD Mobile. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings
       

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again


    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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