Help me my find my id number and details | iD Mobile Community
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Question

Help me my find my id number and details

  • August 8, 2025
  • 3 replies
  • 29 views

I want to register to the mobile id app but it says my details are invalid

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2025

Hi there ​@Mirian, have you switched your number over to us?

 

Also, it could be that the date of birth was inputted incorrectly at checkout, which I’ve seen happen many times, which may be why our system is saying your details aren’t correct.

 

Are you still having issues now, and have you tried via both our app and website?

 

Thanks,

Tyler


Jacqueline Maclennan
New Contributor

...


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 27, 2025

Hey there ​@Jacqueline Maclennan, I’ve deleted your response as it has personal information on to protect your data, and I’m unsure what help you need here?

 

Thanks,

Tyler