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Question

help! no phone signal after PAC transfer

  • May 22, 2026
  • 1 reply
  • 7 views
M
Community Member

I have just switched to ID mobile, and I have received an email to say that the switch and port number via Paco has all gone through, however I still can’t use my phone as it’s not picking up any mobile signal! I have tried turning it off and on again and I have tried Airplane Mode. I have also tried removing and re-adding my telephone number in the mobile number field in the mobile settings. I’m using an iPhone 17 pro. does anyone know how I can get mobile phone signal?! It’s an eSIM. Thank you very much!

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 24, 2026

    Hi ​@mharizi ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

     

     

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