Hi ​@H777 ,

I’m really sorry you’re having this issue, especially as it’s affecting access to your banking apps.
 

This is quite common after switching networks and is usually due to a partial port or messaging sync issue.
 

Please try the following:

• Restart your phone and reinsert the SIM
• Make sure your number is set correctly in Settings > Phone > My Number
• Turn Airplane Mode ON for 10 seconds, then OFF
• Ensure iMessage/RCS is turned off and back on (if applicable)
 

Important:

Verification (OTP) texts can sometimes be delayed after a number transfer, even if normal texts work.
 

If you’ve already tried these steps and it’s still not working, this will need to be escalated as a porting/SMS routing issue on our side.
 

Let us know.
 

Lamiya
 

Hi Lamiya,

Thanks for your response. I have tried this and still no luck. I would appreciate if you could escalate and get back to me as a matter of urgency.

Thanks 

Hannah 

Hi ​@H777 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Hello I need to know if there’s any fix for this I am currently going through the same issue 

Hi ​@Super345, 

I do apologise that you unable to receive OTPs. Please check if the number under settings is showing correctly:

For iPhone:
- Please go to Settings> Phone> My Number.
- Please change it to the number you wish to keep. It might not allow to change or save immediately.
- If the number does not change kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.

For android:
To check or update the number shown on your Android device, please follow the steps below:

📱 Check your phone number in settings
1. Go to Settings
2. Tap About Phone or About Device
3. Select Status
4. Tap My phone number
📌 On some devices, this may appear under SIM Status or SIM Card Status within the Status menu.

💬 Update number in Messages app (if applicable)
If your number is showing incorrectly in messaging:
1. Open the Messages app
2. Tap More (⋮)
3. Select Settings
4. Tap Advanced
5. Select Phone number
6. Enter the correct number associated with your SIM
7. Tap OK to save

🔄 If the number is still incorrect

Please try the following:
* Remove the SIM card
* Restart the device
* Reinsert the SIM card
* Check again in Phone Settings

🔍 Further troubleshooting

If the issue persists after rebooting:
* Insert the SIM into a different device
* Send a text message and check whether it displays:
- Your correct (ported) number, or
- The temporary number

This will help determine whether the issue is with the SIM or the handset.

Owethu

Hi. Sorry if this is not the correct place to ask this but my issues relate to not receiving a passcode for requesting a replacement eSIM. I am hugely frustrated with the ID Mobile support network. I am unable to talk to anyone, and the chat bots can’t help - I am advised to go round in circles!! Please advise how I can get a replacement eSIM - the online method is not working for me because, as I said, the passcocde is not being sent successfully to my phone.