Help with complaints procedure

4 replies
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I want to make a complaint to ID mobile but am unable to do so as I do not have the mobile phone number which is required for the complaints form and for a phone call. I do not have the number as the account was set up fraudulently with my bank details.

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Siân W

iD Mobile Employee

Hi @Info2 I am very sorry to hear this, and we can certainly help you with this from here.

I can see that you have already sent us a message so we will reply there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I

Info2Author

New Contributor

Thank you. I am just going out so won’t be able to respond for a while.

I

Info2Author

New Contributor

Hello. A phone contract was taken out with you without my knowledge or consent using my bank details. I do not have the phone number or any access to the account. I have had no communication from ID mobile but have now been contacted by debt collectors. Please can you advise me of the best course of action. I have a crime number. Thanks